Terms & Conditions

All The Little Things You Should Know

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Shipping & Delivery

Turnaround Time 

The overall turnaround for Bespoke shoes is an average of 6-8 weeks, and 3-4 weeks for Made-to-Order (MTO) shoes. Shoes with leather soles and requests for styles, material, finishing, and colour options outside of Shoe Artistry’s Made-To-Order collection take a longer construction time.

Accessories take approximately 1 week (excluding holidays) to be delivered.

When enquiring about your order status update, please mention your sales confirmation number so that we can expedite tracking.

Collection, Delivery & Shipment

You can choose any one of the following modes of delivery or collection:

  • Local Hong Kong Courier Service
    Courier service covers the whole of Hong Kong except for neighbouring islands and Discovery Bay. The customer bears all delivery charges.
  • Overseas Delivery
    For customers outside of Hong Kong, your order will be shipped to you. The customer bears all shipment costs, including insurance, taxes, and charges for customs duties. We are open to using your preferred courier or shipment service. You will receive a tracking number and link via email to track your delivery.

 

Scope of Responsibility

Shoe Artistry’s scope of responsibility is limited up to the point when the parcel leaves our workshop premises. We take special instructions to deliver your order to an office address or as a gift. Whilst every effort is made to ensure that the delivery is made on time according to your instructions, we shall not be liable for any loss caused by delivery partners or agents, and external factors that Shoe Artistry does not influence.

Sundays, public holidays, and in circumstances of natural disaster or worldwide pandemic can result in delivery delays. If the items are urgent, kindly let us know in advance.

Exchange & Refunds

Bespoke and Made-To-Order shoes are made exclusively according to your requirements. No returns and exchanges are allowed.

We allow for accessories to be returned or exchanged within 14 days of delivery. This is only applicable to unused items of which the packaging should still be intact. The customer shall bear all return and exchange postages.

Shoe Artistry’s decision is final.

General Workshop Terms & Conditions

  1. Students are required to settle full payment of the beginner workshop fees and 50% of the advanced workshop fees within one week from the booking date before the workshop commencement.
  2. Full payment of the advanced workshop fee has to be settled one week before the workshop commences.
  3. Full payment is required to guarantee a place at the workshop.
  4. Enrolment is on a first-come-first-serve basis.
  5. Please make payment using one of Shoe Artistry’s preferred payment modes.
  6. If the student is unable to attend a workshop, he or she can request that a friend takes his or her place or write in for a date change. We accept multiple date changes. However, the workshop must be completed within 6 months from the original date booked.
  7. Fees are non-refundable, even in the event of cancellation.
  8. If the workshop is cancelled due to special circumstances such as natural disasters, typhoons, transportation problems, etc, the class will be postponed, and Shoe Artistry’s date-change decision will be final.
  9. Shoe Artistry shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, failure in the public supply of electricity, heating, lighting, air conditioning or telecommunications equipment.
  10. Shoe Artistry does not accept responsibility for any injury or personal damage that may occur as a result of the skills and techniques taught at the workshops.
  11. All classes are taught in spoken English and/or Cantonese.
  12. All students are expected to be punctual for their workshops.

Beginner Workshop Terms & Conditions

  1. Shoe Artistry’s beginner shoemaking workshops take inspiration from traditional handcraft methods, utilizing modern industrial materials and user-friendly tools to construct the shoes. The beginner shoemaking method taught in the workshops is not the traditional technique. It is a class for amateurs to experience shoemaking in a fun way.
  2. All materials will be provided at the workshops. Students who wish to bring their own leather/material must inform Shoe Artistry in advance to ascertain if the materials are suitable for use.
  3. All standard shoe design templates are provided at the workshops. The workshops focus on the shoemaking experience rather than the style and design of the shoes.
  4. Shoe Artistry is not obliged to teach a shoe design/style that the student brings in to the workshop. If the proposed shoe design/style is deemed to exceed the standards of a beginner class, we have the right to reject your design.
  5. We use a standard shoe last that comes in standard sizes for all beginner workshops.

Advanced Workshop Terms & Conditions

  1. The minimum age to attend the advanced shoemaking workshop is 18 years and above. Those under 18 years will be required to undergo an interview and submit a parental letter of consent.
  2. All materials will be provided at the workshops. Students who wish to bring their own leather/material must inform Shoe Artistry in advance to ascertain if the materials are suitable for use.
  3. All standard shoe design templates are provided at the workshops. The workshops focus on the shoemaking experience rather than the style and design of the shoes.
  4. Shoe Artistry is not obliged to teach a shoe design/style that the student brings in to the workshop. If the proposed shoe design/style is deemed to exceed the standards of a beginner class, we have the right to reject your design.
  5. We will make every effort to provide a shoe last that is approximate of your feet measurement. However, we don’t bear the responsibility that the shoes will fit you perfectly.
  6. Students are expected to conduct themselves professionally and to recognize that other students also require support and assistance. If a student becomes persistently disruptive, we reserve the right to offer a verbal or written warning and, if this does not resolve the situation, we may, at our discretion, ask the student to leave the course.
  7. On completion of the advanced workshop, and having attended the minimum number of hours required, Shoe Artistry will provide a certificate of attendance. The name that you have used to enrol for the workshop, as indicated on the booking form, will be the one that appears on the certificate. The certificate of attendance is not a measure of your ability, grade or depth of knowledge.
  8. For overseas application:
    1. Please ensure that you include your local (Singapore/Hong Kong) contact details when you make your booking. Please ensure that your place is confirmed and the workshop is running before you make any travel arrangements. Shoe Artistry does not offer any reimbursement or refunds associated with the students’ travel or accommodation.
    2. Shoe Artistry advanced workshops are not eligible for the Student Visa application. Please check your visa requirements before you book your course.
    3. If you cannot attend a course because you have not obtained a visa to enter the country, no refund will be offered.

Payment Modes

HK Local Bank Transfer

(applicable to Hong Kong customers only)

  • Bank Account Number: 368319232883
  • Account Name: Hkmade Co-Operates Limited
  • Bank: Hangseng Bank Limited, Hong Kong
  • Bank Address: Hangseng Bank Limited, Hong Kong
  • Bank Branch: 677 Nathan Road, Mongkok, KLN
  • Swift Code: HASEHKHHXX

Please screenshot the bank transfer receipt and send it to us via email at hi@shoeartistry.com, indicating your name, sales confirmation number.

SG Local Bank Transfer

(applicable to Singapore customers only)

  • Bank Account Number: 594257347001
  • Account Name: Lee Ya Jing
  • Bank: OCBC Bank

Please screenshot the bank transfer receipt and send it to us via email at hi@shoeartistry.com, indicating your name, sales confirmation number.

Cheque 

(applicable to Hong Kong customers only)

Please write a crossed cheque addressed to Hkmade Co-Operates Limited, indicating your name, phone number, and sales confirmation number at the back of the cheque, and mail it to Shoe Artistry, PMQ Unit S603, Block A, 6 Floor, No., 35 Aberdeen Street, Central.

Credit Cards

(applicable to Hong Kong customers only)

We accept all major credit cards. Visa, Master, Union Pay, and Amex.

Payment Platforms

We accept Wechat Pay, Alipay, Fast Payment System (FPS), PayNow, and PayMe. (Lee Ya Jing +852 9873 6618)

Overseas Wire Transfer

You can transfer payment to our local HK bank account via TransferWise.

General Business Terms & Conditions

Intellectual Property

All content including notes, photographs, graphics, audio or video recording belongs to the property of Shoe Artistry. It is at our discretion to use them on any media or for promotions. All shoemaking techniques taught at Shoe Artistry workshops are the property of Shoe Artistry. Any individual using the above-mentioned materials for publicity must credit Shoe Artistry.

Accuracy of Information

Whilst we endeavour to ensure that all information included on the Website is correct, we will not be held responsible for any errors or omissions. If we are informed of any inaccuracies in the material on the Website, we will correct this as soon as we reasonably can. Prices, descriptions, specifications and product availability may change at any time without further notification.

Trademarks and Copyright

All brand names, product names, titles and photography used on the website are trademarks or trade names of Shoe Artistry. You are not allowed to use or reproduce any such trademarks or trade names. You are not allowed to make any other use of the information and materials on this website. Should you wish to use materials or information from this Website, you need to obtain prior written consent from us.

Final Provisions

Shoe Artistry reserves the right to change these Business Terms and Conditions without prior notice at any time.

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